Frequently asked questions
Are the products official?
At KitsPlay, we offer high quality products. With impeccable details and unbeatable prices, our products are authentic and offer a superior experience in every detail. We ensure that each item delivered meets our highest standards, so that you receive products that represent your passion with excellence and durability.
If you don't like it, can I return it?
In case of regret or dissatisfaction, you can request the return of the product within 7 natural days from its receipt, as provided for in the Consumer Protection Code.
Important: Personalized products (with name, number or any modification requested by the customer) cannot be exchanged or returned, except in cases of manufacturing defect.
How to choose the appropriate size?
To arrange your purchase, always consult our Tallas Guide. If in doubt, choose one taller than the one you usually use; This way you guarantee greater comfort, freedom of movement and avoid surprises when wearing.
Is it safe to buy on KitsPlay?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How does delivery work?
Standard products (local and visitor t-shirts from Brazilian and main European clubs) are sent directly from our physical store. Retro products and the most exclusive models are sent directly from our warehouse. Shipping takes 3 to 5 business days. Customized products may take 1 to 2 additional skilled days to produce and complete before shipping.